Client Story

Operations optimization of Dar ul Burraq Online Transformation Journey

These disciplines of operation, coordination of delivery and consistency of services involved in Dar ul Burraq in ensuring that performance was improved in the area of food, eCommerce, grocery and document delivery services.

Dar ul Burraq

Client Overview

Dar ul Burraq offers multi-category delivery services which aim at speed, reliability and customer satisfaction. The company needed a coordinated and organized working pattern to serve the purpose of operational expansion as the demand of delivery grew.

Summary

Dar ul Burraq enhanced delivery performance through standardization of operational workflows, better coordination of riders and reinforcing the service reliability. The improvements saw to it that deliveries could be faster, customers were satisfied and that the services could be of a good standard.

The Challenge

The disconnected systems and manual processes resulted in

E.g. issues with attendance tracking. Skyline had to have one platform that can be multi-modular and real-time.

The Solution

Specified delivery procedures of food, eCommerce, grocery, and document delivery.

Better scheduling and routing increased speed and efficiency of delivery.

There were standardized handling processes that guaranteed quality delivery.

Results

The result of the operational improvements is that Dar ul Burraq has attained:

Quicker and more effective shipments.
The better rider productivity and coordination.
Increased customer satisfaction and retention.
More effective management of peak demand time.
Increased confidence among business partners.

Dar ul Burraq is now more efficient, consistent in its service delivery, and capable of dealing with the increased delivery needs.

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